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Shipping Information

Shipping

We ship the products all over India.

We ship through reputed courier companies to ensure safe and fast delivery.

Delivery can take 1-3 working days for metro cities and 3-5 working days for rest of the India.

If Product is in stock, we dispatch the product with in 48 hours of your order otherwise we will inform you by mail about availability of the product with in 2 days.

In case if we are unable to deliver the product through courier then we deliver it through India Post.

Any delay caused by courier company or India post is not our responsibility.

If product is defective, damaged or broken, contact us with in 48 hours of delivery otherwise no return or refund claims will be entertained.

If Product is not working, contact us with the testing proof of the product received from us, without testing proof no return or refund claims will be entertained.

State Taxes(if any) will be paid by courier company and collected from buyer. it is the responsibility of buyer to pay these taxes.

shipping charges are extra that depends on weight and quantity of product and comes automatically when you purchase a product.

If reverse pickup has been arranged for defective/damaged products, after receiving the products back refund/replacement can be initiated.

For reverse Pickup, Shipping Label of courier will be sent to customer email id and Label should be pasted on the box with original packing.

Returns and warranty, if any , have been mentioned with particular products in product information page.

We accept returns in case of wrong product delivery with original packing with in 2 days.

Once order is confirmed, no cancellation will be entertained.

If order is prepaid and customer did not accept, receive or collect the courier or return the courier then shipping charges and return charges will be deducted from the prepaid amount and rest will be refunded back after evaluating the issue.

If order is cancelled by our end for any reason, we will refund the full amount back to your account or card whichever is applicable with in 10 working days.

If order is failed or cancelled and money gets deducted from your account, then your paid amount will be automatically refunded back to your card or account whichever is applicable.

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Why is the CoD option not offered in my location?

Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.

I need to return an item, how do I arrange for a pick-up?

Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.

Wherever possible SEB Logistics will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through SEB you can return the item through a third-party courier service. Return fees are borne by the Seller.

What do the different tags like “In Stock”, “Available” mean?

‘In Stock’

For items listed as “In Stock”, Sellers will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.

‘Available’

The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

‘Preorder’ or ‘Forthcoming’

Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of it’s official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week)

‘Out of Stock’

Currently, the item is not available for sale. Use the ‘Notify Me’ feature to know once it is available for purchase.

‘Imported’

Sometimes, items have to be sourced by Sellers from outside India. These items are mentioned as ‘Imported’ on the product page and can take at least 10 days or more to be delivered to you.

‘Back In Stock Soon’

The item is popular and is sold out. You can however ‘book’ an order for the product and it will be shipped according to the timelines mentioned by the Seller.

‘Temporarily Unavailable’

The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the ‘Notify Me’ feature to know when it is available for purchase.

‘Permanently Discontinued’

This product is no longer available because it is obsolete and/or its production has been discontinued.

‘Out of Print’

This product is not available because it is no longer being published and has been permanently discontinued.

Does SEB  deliver internationally?

As of now, SEB  doesn’t deliver items internationally.

You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India.